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Solving urbanbubble’s Telephony Challenge.

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Written by Kristian Burrill
Kristian Burrill
Kristian Burrill

urbanbubble is an award-winning residential property management agent, providing services to residential apartment schemes in the North West, Leeds and Sheffield.  The business was launched by MD Michael Howard in 2008 from the spare bedroom of his city-centre apartment. Frustrated with the managing agent in place, Michael took over management of the 70 apartments in his block and urbanbubble was born. ubLogo

They aim to provide a better option for Residents’ Management Companies disappointed with their service and now have over 6000 properties across 90 residential schemes in and around Manchester and the North West.

The company now resides in a 4,000 sq ft office in the heart of Northern Quarter, Manchester. The business has doubled year-on-year with turnover for 2013-2014 reaching £1.1m and now employs 45 full time colleagues.

urbanbubble manages a large list of new developments in Manchester and surrounding areas  such as Advent and Albion Mills, Smithfield Estate in the Northern Quarter, the majority of residential developments in Piccadilly including Vantage Quay and Jacksons Warehouse, and City Point 2 on the opposite side of the City.

What was their challenge?

As urbanbubble began to grow, they needed new office space and needed a new telephone system as part of the move. Their old telephone system was looking expensive to upgrade and wouldn’t offer the flexibility and expansion that they required moving forward.

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urbanbubble also had concerns around the unpredictable costs associated with traditional telephone systems, such as call charges, high line rentals, maintenance contracts- alongside frequent changes associated with a growth business.

How did we help?

As a growing business urbanbubble is keen to ensure costs are fixed where possible. They wanted now know exactly how much their monthly bill was going to be. We were able to fix the costs to a price per user per month and that even includes all of their calls.

We then configured their new system to ensure the most appropriate member of staff answers meaning that over 90% of calls are resolved on the first call. By using a single CAT 5 outlet for each user the cabling costs for the new office were reduced by several thousand pounds.

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Combining our insight with the latest technology and systems meant that we were able to deliver a cost-effective solution without compromising call quality or interactivity

The Tech Lowdown

We installed a dedicated VoIP internet connection that guarantees urbanbubble the highest possible HD quality voice calls. Each user was also provided with a state of the art colour display telephone and the ability to manage their calls from their computer – all of this is run through a fully managed Cisco switch that we can make changes to remotely.

Project led by: Chris Fargher and Peter Martland

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About Kristian Burrill

Kristian BurrillGekko’s co-founder Kristian has notched up over 15 years of IT experience. Working across the IT sector, he’s gained great insight in modern technology and the benefits it brings to businesses.

After setting up the Gekko business in 2012, he now focuses on customer engagement, working with vendors and developing insight into future technology and business trends.

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